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TERMS & CONDITIONS

UPDATED 13/03/2012

The sale and purchase of goods from our website, www.hillworthfarmmeats.co.uk are governed by our TERMS & CONDITIONS as set out below.

“We” or “Our” means Hillworth Farm Meats Ltd.

“You” or “Your” means the person accessing, using or ordering from our website, using the Internet, telephone order or in person.

1. PRICE, DESCRIPTION & AVAILABILITY OF GOODS

Prices are subject to change without notice and all goods are sold subject to availability.  For all items marked as priced per kilo you will be charged in accordance to the weight of the product dispatched. Where goods are temporarily out of stock, we will contact you so that you may choose between a refund on the item, having it delivered when it is available or selecting an alternative product. We will not charge an additional delivery charge if you choose to wait until the item is available at a later date. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions.  Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

2. PAYMENT METHODS

You may order online using Paypal, or by cheque (made payable to to Hillworth Farm Meats Ltd) or cash on delivery.  All prices are in pounds sterling (£).  

3.  VALUED ADDED TAX (VAT)

Value Added Tax (VAT) is calculated and included where applicable, and is included in the price for orders.


4. DELIVERY

Your shopping basket displays the goods you have purchased, and choose the available delivery date. We will notify you if your goods are not able to be despatched within this timescale for any reason.  The costs for delivery are shown depending on the destination. Any delivery times quoted are estimates, based on availability and normal delivery time.  

Delivery charges apply to orders over 25 miles from GL20 6AX, unless otherwise stated.

5. COMPLAINTS

We pride ourselves on our good customer service and high quality products, however should you have a complaint with the service or product we have provided, please contact Rob or Hellen by e-mail: shop@hillworthfarm.co.uk. Telephone: 01684 593411 

6. TRADEMARKS AND COPYRIGHT

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of Hillworth Farm Meats. 

ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

7. CUSTOMER PRIVACY - Information Collection and Use

By registering or ordering through our website you consent to the collection and processing of your personal details by us. However, we are committed to protecting your privacy. We use the information we collect about you to process orders and will only use the information lawfully in accordance with the Data Protection Act 1998.  We will not share or sell this information. During the registration or ordering process we collect some or all of the following information:
    * Your name and address
    * Your contact telephone numbers (to enable us to contact you in the event of a query)
    * Your e-mail address
We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by e-mailing shop@hillworthfarm.co.uk, or writing to us.  

Cookies

A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive.
We use persistent Cookies which are stored on your computer to remember who you are and to enable your shopping basket contents to be stored until your next visit. You do not have to have persistent Cookies enabled to use the site.
We use temporary 'Per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.

Log Files

We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Links to / from 3rd party websites

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

8. NOTIFICATION OF CHANGES

In the event of any changes to our Term & Conditions, we will post notification of these changes on our Homepage so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.

9. LEGALS

The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.

10. OFFERS

Vouchers and Voucher Codes for discounts on purchase price, delivery or free products, can only be used once.

11. HILLWORTH FARM EVENT CATERING

We require a deposit of £50.00 to confirm and secure a booking for a Pig Roast or Lamb Roast.  This is refundable subject to no less than 48 hours notice of cancellation, prior to the event.  For other Event Catering, where additional Chef and Staff are required, terms and conditions will be discussed upon booking. 

 


..for award-winning local meats, delivered from our farm to your door..

Aberdeen Angus SocietyHeart of England Fine FoodsTaste of the WestQuality Standard MarkBronze AwardSilver Award
Copyright © Hillworth Farm Meats 2015
Hillworth Farm Longdon Tewkesbury GLOS GL20 6AX